Technical support for all Windows Azure services released to General Availability, including Windows Azure Active Directory Free tier, is available through Windows Azure Support, starting at $--/month. Billing and subscription management support is provided at no cost. Technical support for Windows Azure AD Premium, as a preview product, is currently available only through community forums. Upon general availability, we will provide technical support through Windows Azure Support. Billing and subscription management support is provided at no cost.
Free and preview services, such as Active Directory and Access Control, do not have a SLA. To learn more about our SLA, please visit the SLA page.