We provide technical support for all Windows Azure services released to General Availability, including Storage, through Windows Azure Support, starting at $29/month. Billing and subscription management support is provided at no cost.
We guarantee that at least 99.9% of the time we will successfully process correctly formatted requests that we receive to add, update, read and delete data. We also guarantee that your storage accounts will have connectivity to our Internet gateway. To learn more about our SLA, please visit the SLA page.