We provide technical support for all Windows Azure services released to General Availability, including Mobile Services, through Windows Azure Support, starting at $--/month. Billing and subscription management support is provided at no cost.
Service Level Agreement (SLA): We guarantee 99.9% availability of REST API calls to all provisioned Windows Azure Mobile Services running in Basic and Standard tiers in a customer subscription. No SLA is provided for the Free tier of Mobile Services. To learn more about our SLA, please visit the SLA page.