We provide technical support for all Windows Azure services released to General Availability, including BizTalk Services, through Windows Azure Support, starting at $--/month. Billing and subscription management support is provided at no cost.
We guarantee that at least 99.9% of the time customers will have connectivity between their BizTalk Service Environment in the Basic, Standard and Premium tiers and our Internet gateway. We do not offer an SLA for the BizTalk Services Developer tier. Availability is calculated over a monthly billing cycle. To learn more about our SLA, please visit the SLA page.