We provide technical support for all Windows Azure services released to General Availability, including Media Services, through Windows Azure Support, starting at $29/month. Billing and subscription management support is provided at no cost.
We guarantee 99.9% availability of REST API transactions for Media Services Encoding and Packaging. On-Demand Streaming will successfully service requests with a 99.9% availability guarantee for existing media content when at least one On-Demand Streaming Reserved Unit is purchased. Availability is calculated over a monthly billing cycle. To learn more about our SLA, please visit the SLA page.