Service Level Agreements
Last Updated: April 2013
Cloud Services, Virtual Machines and Virtual Network SLA
- For Cloud Services, we guarantee that when you deploy two or more role instances in different fault and upgrade domains, your Internet facing roles will have external connectivity at least 99.95% of the time.
- For all Internet facing Virtual Machines that have two or more instances deployed in the same Availability Set, we guarantee you will have external connectivity at least 99.95% of the time.
- For Virtual Network, we guarantee a 99.9% Virtual Network Gateway availability.
Download Cloud Services, Virtual Machines, and Virtual Network SLA.
Storage SLA
We guarantee that at least 99.9% of the time we will successfully process correctly formatted requests that we receive to add, update, read and delete data. We also guarantee that your storage accounts will have connectivity to our Internet gateway.
Download Storage SLA.
SQL Database SLA
SQL Database customers will have connectivity between the database and our Internet gateway. SQL Database will maintain a “Monthly Availability” of 99.9% during a billing month. “Monthly Availability Percentage” for a specific customer database is the ratio of the time the database was available to customer to the total time in the billing month. Time is measured in 5-minute intervals in a 30-day monthly cycle. Availability is always calculated for a full billing month. An interval is marked as unavailable if the customer’s attempts to connect to a database are rejected by the SQL Database gateway.
Download SQL Database SLA.
SQL Reporting SLA
SQL Reporting will maintain a “Monthly Availability” of 99.9% during a billing month. “Monthly Availability Percentage” is the ratio of the total time the customer’s SQL Reporting instances were available to the total time the instances were deployed in the billing month. Time is measured in 5-minute intervals. Availability is always calculated for a full billing month. An interval is marked as unavailable if the customer’s initiated attempts to upload, execute or delete reports fail to ever complete due to circumstances within Microsoft’s control.
Download SQL Reporting SLA.
Service Bus SLA
We guarantee that at least 99.9% of the time Service Bus customers will have connectivity between a customer’s service endpoint and our Internet gateway; when our service fails to establish a connection from the gateway to a customer's service endpoint, then the service is assumed to be unavailable. The service will process correctly formatted requests for the handling of messages and tokens; when our service fails to process a request properly, then the service is assumed to be unavailable. SLA calculations will be based on an average over a monthly billing cycle, with 5-minute time intervals.
Download Service Bus SLA.
Caching SLA
We guarantee at least 99.9% of the time that customers will have connectivity between the Caching endpoints and our Internet gateway. SLA calculations will be based on an average over a monthly billing cycle, with 5-minute time intervals.
Download Caching SLA.
CDN SLA
We guarantee that at least 99.9% of the time CDN will respond to client requests and deliver the requested content without error. We will review and accept data from any commercially reasonable independent measurement system that you choose to monitor your content. You must select a set of agents from the measurement system’s list of standard agents that are generally available and represent at least five geographically diverse locations in major worldwide metropolitan areas (excluding PR of China).
Download CDN SLA.
Media Services SLA
We guarantee 99.9% availability of REST API transactions for Media Services Encoding. On-Demand Streaming will successfully service requests with a 99.9% availability guarantee for existing media content when at least one On-Demand Streaming Reserved Unit is purchased. Availability is calculated over a monthly billing cycle.
Download Media Services SLA.